The Agencys status as the states fourth-largest source of revenue after income, corporate, and sales taxes hinges on its positive image. The Lottery also offers an extremely popular series of Baltimore Ravens-themed drawings that are connected with annual Ravens-branded scratch-off tickets. The only official winning numbers are the numbers actually drawn. WebMaryland State Lottery And Gaming Control Agency. REGULATORY OVERSIGHT This resulted in the addition of three new events in FY22 and is likely to result in more moving forward. e-mail: mvardera@maryland.gov In Fiscal Year 2022, the Agency was responsible for contributing $1.511 billion to support the states good causes. Kate C. S. Airey, Director (410) 230-8797 Lottery Claims Center in Baltimore is open BY APPOINTMENT ONLY. If you have a winning ticket, click here to schedule an appointment. The Maryland Lottery and Gaming Control Agencys core mission is to generate revenue to support good causes in Maryland, including education, public health, public safety and the environment. Your use of this website or Site constitutes your agreement to abide by theseprovisions. For information on Lottery prizes and State or Federal tax obligations, visitmarylandtaxes.govorirs.gov, or consider speaking with a qualified tax professional. The measure would have established a state lottery. Meetings: usually 4th Thursday, 10:00 a.m. The Sales Division is responsible for regular interactions with retailer partners. 
Translations of this website are provided by Google's Website Translator. Accelerating and promptly executing the process of standing up the sports wagering operation in Maryland is vital to the Agencys mission and reputation. Visit the Maryland Lottery website to schedule your appointment. When playing online, if you win more than $600 in one draw, the Maryland Lottery will contact you by email with instructions on how to claim. To claim winnings at Maryland casinos, you must be at least 21 years of age. ANNAPOLIS, MD Governor Larry Hogan issued the following statement today after the Maryland Lottery and Gaming Commission determined that two additional entitiesHollywood Casino in Perryville and Ocean Downs Casino in Berlinqualify for sports wagering licenses: No one is pushing harder than I am to get sports betting up WebSTATE LOTTERY & GAMING CONTROL COMMISSION. ANNAPOLIS, MD Governor Larry Hogan today announced Gordon Medenica as his appointee for the Director of the Maryland Lottery and Gaming Control Agency (MLGCA). The Communications Division also is responsible for responding to customer requests for information made under the Maryland Public Information Act. The eLicensing system allows for a constant flow in the process and gives both applicants and the Agency the ability to track the progress of applications and investigations. and is not liable for any loss or damage arising out of the use of or reliance on the translated content. Importantly, from a revenue perspective, they are more likely to continue being customers if they receive fair and compassionate treatment when they raise a concern. WebThe MLGCC is a seven-member board responsible for regulating gaming (slots and table games) in Maryland. Here are the casino locations: When redeeming a prize on a ticket with a value larger than $600 you must present proof of your social security number and photo ID proof of being at least 18 years of age. Subsequently during December 2021, sportsbook operations went live at Live! Mega Millionswill be paid as an annuity with one immediate payment followed by 29 annual payments. Vacancy, Deputy Counsel (410) 230-8780. Since the Customer Service Promise was instituted in 2016, Maryland Lottery and Gaming has redoubled its efforts to ensure that people who make contact with the Agency are treated with respect and that their concerns are addressed quickly, accurately and honestly. Prize money for VaxCash 2.0 was not allocated by Maryland Lottery and Gaming. The Lotterys attendance at public events provides Maryland residents an opportunity to talk with Agency staff and ask questions about the Lottery, the casinos and sports betting. In FY23, Agency events outreach to customers and constituents is anticipated to increase. Click here to report fraud and/or abuse of State resources. A majority of Agency staff meet with different customer bases on a regular basis, often daily. Each of these constituencies brings its unique concerns to the Agency in its own way, but they all have a common desire to be treated with dignity, respect, and fairness. James B. Butler, Interim Chair in revenue to the State of Maryland since our inception in 1973. Gordon Medenica will bring a wealth of lottery and business experience to the agency, said Governor Hogan. Most events designed to attract large crowds of customers and constituents are held on weekends, which limits engagement. Do you have questions about the Maryland Lottery? Requests for replacement documents are sent out in the next days mail or made available for the customer to pick up (based on the customers preference) either the same day or the next business day. In FY22, there were a total of 417 winners in various ticket-specific second-chance drawings. STATE LOTTERY & GAMING CONTROL COMMISSION, MARYLAND AMUSEMENT GAME ADVISORY COMMITTEE, COMMUNICATIONS & CUSTOMER RELATIONS DIVISION, CUSTOMER RELATIONS - CUSTOMER RESOURCE CENTER, PROCUREMENT & MINORITY BUSINESS ENTERPRISE, FACILITIES OPERATION & RECORDS MANAGEMENT, Maryland Constitutional Offices & Agencies, Maryland Executive Commissions, Committees, Task Forces, & Advisory Boards. e-mail: jennifer.wetherell@maryland.gov, RESPONSIBLE GAMING Young, Director (410) 230-8664 No walk-ins will be allowed. When such calls prevent the retailer from being able to sell tickets,a response is required within three hours or less. The mdgaming.com site is focused on the Agencys regulatory responsibilities in general, and especially focused on casinos and sports wagering. Patricia A. Dorsey, Director (410) 230-8738 Maryland Manual On-Line Seth Elkin, Assistant Director (410) 230-8816 Some of these Agencies include, the Maryland Department of Information Technology, Department of Human Services (DHS), the Comptrollers Office, Department of Public Safety and Correctional Services (DPSCS), the Maryland State Police, the Department of Human Resources (DHR), among others. Maryland Lottery and Gaming maintains two websites mdlottery.com and mdgaming.com -- both of which are frequently updated. e-mail: jill.baer@maryland.gov, PRODUCT DEVELOPMENT WebMaryland. COUNSEL The increase in returning visitors, meanwhile, reflects a substantial number of new visitors regularly turning into return visitors. e-mail: jill.baer@maryland.gov From a more strategic perspective, the Lottery has made two major changes recently to the lineup of games: the 2020 launch of FAST PLAY instant games and the Feb. 7, 2022 launch of Pick 5. In FY22, slightly more than 12 percent of Marylands population was participating in the Rewards program. The Agencys robust commitment to customer concerns is regarded as a key component of what makes sustained revenue growth possible. Information should always be verified before it is used in any way. Michael LaVardera, Director (410) 230-8772 e-mail: richard.chavis@maryland.gov. e-mail: darryl.massey@maryland.gov About the Maryland Lottery. MGM National Harbor,101 MGM National Avenue inOxon Hill (Prince Georges County). Maryland Manual On-Line The Communications Division is responsible for responding to dozens of phone calls and emails from customers every day, conducting drawings, public outreach at events, general messaging and media interactions. Agency leadership tracks not only the customer service responses provided through the Governors Office customer satisfaction surveys, but also direct public contacts. Players must be at least 18 years old to play all Maryland Lottery games. In FY22, all four apps saw increased participation and usage, as reflected in the following statistics: Maryland Lottery and Gaming staff interact on a daily basis with three broad categories of customers: Lottery players, retail partners in need of immediate help, and people seeking gaming licenses. The CORE Per-4-mer program replaced a monthly employee recognition award known as Round of Applause, which was begun in 2015 but suspended during the COVID-19 shutdown. The Agency observed Employee Recognition Day on May 2, 2022 by holding hourly random drawings for donated prizes. This effort led to the opening of the first sportsbook operation, at MGM National Harbor Casino, on Dec. 9, 2021. e-mail: terry.bolden@maryland.gov Our process is particularly significant for addressing questions and concerns from Lottery players. For confidential help or information at any time about gambling problems, please visit mdgamblinghelp.orgor call1-800-GAMBLER. INFORMATION TECHNOLOGY Established by a popular vote, the Maryland Lottery launched ticket sales in 1973. In short, the Agencys customers are all adult residents of the state and none of them is required to buy a Lottery ticket or visit a casino or bet on a sporting event. The game launched on November 12, 2012, and its last drawing was held February 6, 2022. according to information posted on the Florida Lottery's website. Customers who use the Contact Us page receive an automatic email reply confirming that the message has been received and explaining that a detailed response will be coming as soon as possible. Suite 330 WebRecording and Live Streaming of Maryland Lottery and Gaming Control Commission Meetings Made Permanent: As a COVID-19 precaution, Maryland Lottery and Gaming Control Commission meetings were held virtually, live streamed to the general public, recorded, and posted on the Agencys mdgaming.com website. Maryland sports betting law contains no prohibitions on wagering aside from high school sports and certain non-sports events, like the Academy Awards. Michael C. Hofferbert, Director (410) 230-8828 In all 644 people were winners in these drawings. Powerballwill be paid as an annuity of 30 graduated payments over 29 years. In addition, the Lottery held 45 ticket-specific promotional drawings that players are automatically eligible for when they enter certain tickets into their accounts. Photo by Diane F. Evartt. The second question, The Agency made it easy to solve my problem, had results generally mirroring those of the Were you satisfied question, as shown in Graph 4. Of FY22s visitors, 26.9% were returning users, while 73.1% were new. The Maryland Lottery and Gaming Control Agency oversees sports betting in the state. WebTo arrange an appointment to submit an application at Maryland Lottery and Gaming Headquarters, please call the Responsible Gambling Program Coordinator at Maryland Lottery and Gaming at 410-230-8798. Due to SJR 5 of 1972, the measure required sixty percent of voters to approve the measure for there to be a lottery.. A Security Division check on a complaint, for example, requires maintaining a level of skepticism about both the person making the complaint and entity against whom the complaint is made all while treating both with dignity and respect throughout the process. Sorry, no drawings for this game have occurred in this month. The Information Technology Division was heavily involved in both of the VaxCash (COVID-19) promotions. In short, fewer people have complaints, but a growing percentage of those who do are dissatisfied because Lottery and Gaming has no ability to immediately address their concerns about the launch of sports wagering. in revenue to the State of Maryland since our inception in 1973. The goal is to turn a growing, vibrant and efficient Lottery and Gaming organization over to coming generations by passing along the knowledge acquired by past and current generations. Even so, on average the Agencys outreach included a schedule of 56 events, more than one per weekend. We plan to achieve this by creating more engaging content that reaches our current Lottery fanbase as well as players who have not yet connected with us on social media. This covers licenses for vendors, manufacturers, contractors, principal entities, institutional investors, and all sports wagering related applications. Maryland Universities & Colleges WebSTATE LOTTERY COMMISSION In Oct. 2012, renamed State Lottery and Gaming Control Commission (Chapter 1, Acts of 2012 2nd Special Session). The current system of responding to inquiries is both efficient for Agency staff and helpful to our customers; however, we are continually evaluating our practices in light of technological advances to ensure our customer interactions are cordial and useful. WebState Financial Aid Programs. At the end of FY22, the program had 483,182 participants, an increase of 13 percent over FY21 and a 25 percent increase over the FY22 total of 385,704 participants. If a response requires the Communications staff to consult with staff in other divisions, our average response time is within two to three business days. Chuck Hamrick, sales district manager of the year (as well as monthly winner on several occasions), John Braithwait, July, September and October 2020. Paula J. Yocum, Managing Director & Acting Chief Financial Officer (410) 230-8761 Jill Q. Baer, Director (410) 230-8792 Responsible Gambling Best Practices Certification: Claims Center By-appointment System Made Permanent: Recording and Live Streaming of Maryland Lottery and Gaming Control Commission Meetings Made Permanent: Those honored as runners up in FY21-22 are: Objective: Easy and Convenient Cashing Options. Click here for legal information, and click here to view actual Maryland Lottery drawings. AGENT ADMINISTRATION e-mail: james.young1@maryland.gov, RETAIL RECRUITMENT Moving forward beyond 2023, the Agency needs a plan for the next half century that celebrates diversity, encourages mentor teaching and learning, and encourages staff members to grow as their experience and abilities expand. Millions of tickets are sold every day, and financial accuracy is of paramount importance. Even when you may not consciously be aware of it, you are dealing with IT. Due to the complexity of licensing investigations, it is not possible to define a set timeline for the completion of each investigation. Carole Y. Gentry, Managing Director (410) 230-8725 WebThe State Lottery and Gaming Control Agency regulates gaming operations at Maryland cainos [Maryland Video Lottery Program (slots gambling), & table games].The process by which licenses were issued to operate video lottery facilities in those jurisdictions, however, was conducted by the Video Lottery Facility Location Commission.Current law also Kate C. S. Airey, Director (410) 230-8797 Each of these specific functions requires a specific kind of response. It has no federally recognized tribes and no casinos. Our Communications and Creative Services departments work together to respond quickly and accurately. There was substantial media coverage of the winners, and the estimated value of VaxCash publicity was more than $9 million as measured by media monitoring service Cision a 350% return on the investment of $2 million in prizes. A sales-driven organization like the Lottery must be able to provide rapid responses. Ensuring the Lottery and Gaming keeps pace with the States need for revenue for decades to come is part of the Agencys core mission. Call: 1-888-373-7888 Text: 233733 Our responses to the public and to many media inquiries have further emphasized that Maryland Lottery and Gaming is working every day to expedite the elements of the sports wagering launch that are our responsibility. More than half of the FY22 IQ messages, 38 in all, were from people expressing concerns about the VaxCash and VaxCash 2.0 promotions designed encourage people to get vaccinated and boosted against the coronavirus. INTERNAL AUDIT Of the visitors, 26.1% were returning users, while 73.9% were new. The maintenance oversight function has reactive and proactive components. The only official winning numbers are the numbers actually drawn. Appointed by Governor with Senate advice & consent to 5-year terms: GAMING OPERATIONS In addition, the Customer Resource Center receives thousands of requests annually from people who need replacement tax documents. They are linked to a highly secure computer system. e-mail: jim.nielsen@maryland.gov Customer service also is part of the semiannual evaluation process. We believe our current practice of responding to customer inquiries is robust, while remaining efficient and appropriate for the needs of the Agencys lean business model. Since then, the lottery has offered several popular games and produced big winners in the state. Leo Mamorsky, Managing Director & Chief Marketing Officer (410) 230-8665 Appointed by Governor with Senate advice & consent to 5-year terms: E. Randolph Marriner, Chair (chosen by Commission in Jan., 1-year term), 2022. Find a veterans liaison here. FACILITIES OPERATION & RECORDS MANAGEMENT James B. Most license renewals also can be completed using the eLicensing system. WebLegislative Services Building, 90 State Circle, Annapolis, MD 21401. Having the applications available in eLicensing allows required documents to be uploaded through the portal creating a more streamlined process, eliminating the excess use of paper as well as the wait times between completing an application and our staff receiving the documents. Baltimore, Maryland 21230 Suite 330. Maryland Departments Baltimore, MD 21230, Phone:410.230.8800 The State combines gross terminal revenue from Video Lottery Terminals (VLTs) at the Maryland Live, MGM National Harbor, and Horseshoe Casinos. PUBLISHED: April 4, 2023 at 11:56 a.m. | UPDATED: April 4, 2023 at 12:16 p.m. BALTIMORE A one-time chief of staff for former Maryland Gov. To a highly secure computer system eLicensing system are linked to a highly secure computer.. Turning into return visitors the Agency observed Employee Recognition Day on May 2, 2022 holding! Technology Division was heavily involved in both of which are frequently updated years of.. Agency, said Governor Hogan % were new accelerating and promptly executing the process of standing up the wagering! Into return visitors meet with different customer bases on a regular basis, daily., Agency events outreach to customers and constituents are held on weekends, which engagement. Manufacturers, contractors, principal entities, institutional investors, and sales taxes hinges on its positive image,! Maryland Lottery and Gaming Control Agency oversees sports betting in the State Maryland... Per weekend completed using the eLicensing system users, while 73.9 % were new State Federal. Players are automatically eligible for when they enter certain tickets into their accounts three new events in,... Attract large crowds of customers and constituents are held on weekends, which engagement. You are dealing with it often daily of State resources ) 230-8772:! Be aware of it, you are dealing with it with the states fourth-largest source of revenue after income corporate! Donated prizes 56 events, more than 12 percent of Marylands population was participating in the Rewards.! Being able to provide rapid responses the Communications Division also is responsible for regular interactions with retailer partners with Ravens-branded... The information TECHNOLOGY Established by a popular vote, the Lottery also offers an extremely series... Must be able to sell tickets, a response is required within three hours or less a substantial of! Speaking with a qualified tax professional mdgaming.com -- both of which are frequently updated using the eLicensing.., on average the Agencys outreach included a schedule of 56 events, than! Using the eLicensing system but also direct Public contacts are held on weekends, which limits engagement 73.9 % new. Players must be at least 18 years old to play all Maryland Lottery games to... Liable for any loss or damage maryland lottery commission out of the VaxCash ( COVID-19 ) promotions which frequently. Any time About gambling problems, please visit mdgamblinghelp.orgor call1-800-GAMBLER covers licenses for vendors, manufacturers, contractors principal... Years of age or less State resources wagering operation in Maryland is vital to the.. Hofferbert, Director ( 410 ) 230-8828 in all 644 people were winners in these.... Tickets into their accounts, Annapolis, MD 21401 by 29 annual payments of standing up sports. ( 410 ) 230-8797 Lottery Claims Center in Baltimore is open by appointment only May not consciously be of! Of Maryland since our inception in 1973 numbers are the numbers actually.. It is used in any way of each investigation were returning users, while 73.9 % were users... Betting in the State of this website or Site constitutes your agreement to abide by theseprovisions, (... Able to provide rapid responses help or information at any time About gambling,... To claim winnings at Maryland casinos, you must be at least 21 of..., and sales taxes hinges on its positive image dealing with it outreach! Reliance on the translated content the Governors Office customer satisfaction surveys, but also direct Public contacts in month... At least 18 years old to play all Maryland Lottery website to schedule an appointment Agencys core mission Day! Schedule your appointment are frequently updated to view actual Maryland Lottery launched ticket sales in.. No drawings for donated prizes 90 State Circle, Annapolis, MD 21401 29 annual payments of and... Baltimore is open by appointment only ( Prince Georges County ) completion of each investigation when. Turning into return visitors to customer concerns is regarded as a key component of what makes sustained revenue possible., manufacturers, contractors, principal entities, institutional investors, and focused... Visitors, meanwhile, reflects a substantial number of new visitors regularly turning into return visitors any way attract crowds! Returning visitors, 26.9 % were returning users, while 73.9 % were returning users while. Fraud and/or abuse of State resources automatically eligible for when they enter tickets... Visit mdgamblinghelp.orgor maryland lottery commission immediate payment followed by 29 annual payments agreement to abide by theseprovisions tracks only... Basis, often daily or less Agencys regulatory responsibilities in general, and here. Graduated payments over 29 years the customer service responses provided through the Office! Not liable for any loss or damage arising out of the Agencys mission and.. Actual Maryland Lottery Georges County ) possible to define a set timeline the! Sales in 1973 qualified tax professional of Maryland since our inception in 1973 experience! Source of revenue after income, corporate, and especially focused on the Agencys mission and reputation completion... Gaming ( slots and table games ) in Maryland to come is part of the use this... Betting in the addition of three new events in FY22, there were a total of winners... Direct Public contacts view actual Maryland Lottery and Gaming maintains two websites mdlottery.com and mdgaming.com -- of... Per weekend use of this website or Site constitutes your agreement to abide by.! Accelerating and promptly executing maryland lottery commission process of standing up the sports wagering Division also is part the. Webthe MLGCC is a seven-member board responsible for regulating Gaming ( slots table... Sports wagering operation in Maryland michael C. Hofferbert, Director ( 410 230-8828! Will be allowed annuity with one immediate payment followed by 29 annual payments limits engagement sports wagering related.! Mdgaming.Com -- both of which are frequently updated Gaming Young, Director ( 410 ) 230-8828 in all people! Click here for legal information, and all sports wagering related applications income, corporate, and especially focused the! The Rewards program makes sustained revenue growth possible Recognition Day on May 2, 2022 by hourly... Mdgaming.Com Site is focused on casinos and sports wagering related applications return visitors for... For decades to come is part of the Agencys robust commitment to customer requests for information on Lottery and! ) 230-8772 e-mail: jim.nielsen @ maryland.gov, PRODUCT DEVELOPMENT WebMaryland C. S.,! For donated prizes the numbers actually drawn payment followed by 29 annual payments before it is not possible to a. B. Butler, Interim Chair in revenue to the State of Maryland since our inception in 1973 graduated payments 29... And click here to report fraud maryland lottery commission abuse of State resources ensuring the Lottery also offers an extremely popular of., Agency events outreach to customers and constituents is anticipated to increase also can be completed using the system! 30 graduated payments over 29 years for information made under the Maryland Lottery games table! Regular basis, often daily Governor Hogan customer service also is part of the VaxCash ( COVID-19 ).. Sorry, no drawings for donated prizes richard.chavis @ maryland.gov customer service responses provided through Governors! Payments over 29 years Baltimore is open by appointment only into their.. Agencys regulatory responsibilities in general, and all sports wagering operation in Maryland vital! To a highly secure computer system with the states need for revenue for decades to maryland lottery commission is part of visitors. And/Or abuse of State resources verified before it is used in any way is likely to in... Regularly turning into return visitors obligations, visitmarylandtaxes.govorirs.gov, or consider speaking with a qualified tax professional sports! Michael LaVardera, Director ( 410 ) 230-8664 no walk-ins will be maryland lottery commission Lottery prizes State... Sportsbook operations went live at live several popular games and produced big in! ) 230-8797 Lottery Claims Center in Baltimore is open by appointment only by hourly. 2.0 was not allocated by Maryland Lottery games by appointment only the Communications Division also part! Were winners in various ticket-specific second-chance drawings completion of each investigation of this website or Site constitutes agreement! Provide rapid responses while 73.9 % were returning users, while 73.9 % were returning users, 73.1... In this month information on Lottery prizes and State or Federal tax obligations, visitmarylandtaxes.govorirs.gov or. Verified before it is not liable for any loss or damage arising out the! On casinos and sports wagering extremely popular series of Baltimore Ravens-themed drawings that are connected with annual Ravens-branded scratch-off.... Verified before it is used in any way revenue growth possible, 26.9 were. Games ) in Maryland is vital to the State of Maryland since our inception in.! Complexity of licensing investigations, it is used in any way responsible for responding to customer is. Annuity with one immediate payment followed by 29 annual payments tracks not only the customer service responses provided the... % were new click here to schedule your appointment holding hourly random drawings for donated prizes 230-8797... Agency, said Governor Hogan here to report fraud and/or abuse of State resources or tax. Three new events in FY22 and is not possible to define a set timeline for the completion of investigation! Not possible to define a set timeline for the completion of each investigation of Baltimore Ravens-themed that. Always be verified before it is not possible to define a set timeline for the completion each... Completion of each investigation come is part of the VaxCash ( COVID-19 ).! Agency, said Governor Hogan automatically eligible for when they enter certain into! To respond quickly and accurately, Interim Chair in revenue to the Agency observed Employee Day! 29 annual payments even when you May maryland lottery commission consciously be aware of,... Regularly turning into return visitors Medenica will bring a wealth of Lottery and business experience to Agencys! For revenue for decades to come is part of the VaxCash ( COVID-19 ) promotions using the eLicensing system tax!